FAQs For Professionals

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Practical Answers for Commissioners, Referrers and Partner Agencies

Whether you’re placing a child or adult, we know how important clarity, compliance and communication are. Below you’ll find frequently asked questions covering our placement criteria, care models, documentation, and partnership working.

We’re always happy to speak directly if you need further information or to discuss a potential case.

All Faqs for Professionals

What types of care placements do you offer?

Adult Services (CQC-Registered):

Domiciliary care (visiting and live-in)

Supported living (single and shared settings)

Specialist care for complex, forensic or dual-diagnosis needs

Reablement and discharge support

End-of-life care at home

Children’s Services (Ofsted-Registered):

Residential placements for 8–17s with SEMH, ASD, ADHD or trauma needs

Emergency, short-term or stabilisation placements

Long-term progression placements

Step-down and transitional care

Explore Our Services

What needs can you support?

Adult care placements may support people with:

Dementia, learning disabilities, autism

Mental health conditions (e.g. bipolar, schizophrenia, PTSD)

Physical disabilities or complex medical needs

Forensic history or behaviours that challenge

Children’s care placements may support children with:

Emotional, behavioural and social difficulties

Autism or ADHD (diagnosed or awaiting diagnosis)

EHCPs or SEND support

History of trauma, placement breakdown or neglect

Learn About Our Therapeutic Approach

Where are your services based?

Our services are based in North London, with residential homes, supported living properties and care-at-home packages across:

Haringey

Enfield

Barnet

Islington

North Central London ICB footprint

Explore Our Homes

Are you registered with CQC and Ofsted?

Yes.

All adult care services are CQC-registered and audited.

Children’s homes are each individually registered with Ofsted.

You can request:

Statements of Purpose

Latest inspection reports

Safeguarding, GDPR and behaviour policies

View Our Accreditations & Frameworks

How do you manage safeguarding?

Safeguarding is integral to our practice. We maintain:

A Designated Safeguarding Lead (DSL) in each children’s home

Safeguarding-trained managers across adult and domiciliary services

Regular staff training in trauma, PBS and risk management

Incident reporting, escalation and whistleblowing protocols

Read Our Safeguarding Approach

What educational support is available for children?

We work with Virtual Schools, SEND officers and mainstream/alternative provision to support each child’s plan.

Provision may include:

School placements (mainstream or SEND)

Support with EHCPs, PEPs and annual reviews

In-home tuition for non-attenders or short-term placements

Structured day programmes for those between schools

Do you accept emergency placements?

Yes, where risk assessment and compatibility checks can be completed.?We accept emergency placements for:

Children in urgent need of residential care

Adults requiring hospital discharge or crisis care

CHC fast-track or reablement referrals

We aim to mobilise within 24–48 hours, subject to availability.

Speak to Our Team

What documentation can you provide?

We can provide, on request:

Statement of Purpose

Ofsted or CQC reports

Sample placement agreements

Staff induction and training matrix

Policies (safeguarding, behaviour, GDPR, PBS)

Care model overview for commissioning packs

Download Capability Statement

Do you provide outcome reporting?

Yes. We share progress through:

Risk and incident monitoring

Tenancy sustainment or placement stability metrics

Wellbeing and engagement measures

Attendance, attainment and therapeutic progress

CHC, EHCP and PEP contributions

Custom reporting formats available on request.

View Our Impact Dashboard

Can I speak to someone before referring?

Absolutely. We welcome early discussions to ensure a good match, flag risks, and support your decision-making.?You can call us, email, or request a call-back from a registered manager or referral lead.

Call us on: 020 3176 9464

Email us at: referrals@nwandocare.co.uk

Submit a Referral Request a Call Back

FAQs For Professionals

Practical Answers for Commissioners, Referrers and Partner Agencies

All Faqs for Professionals

What types of care placements do you offer?

What types of care placements do you offer?

Adult Services (CQC-Registered):

Children’s Services (Ofsted-Registered):

What needs can you support?

What needs can you support?

Adult care placements may support people with:

Children’s care placements may support children with:

Where are your services based?

Where are your services based?

Our services are based in North London, with residential homes, supported living properties and care-at-home packages across:

Are you registered with CQC and Ofsted?

Are you registered with CQC and Ofsted?

Yes.

You can request:

How do you manage safeguarding?

How do you manage safeguarding?

Safeguarding is integral to our practice. We maintain:

What educational support is available for children?

What educational support is available for children?

Provision may include:

Do you accept emergency placements?

Do you accept emergency placements?

Yes, where risk assessment and compatibility checks can be completed.?We accept emergency placements for:

What documentation can you provide?

What documentation can you provide?

We can provide, on request:

Do you provide outcome reporting?

Do you provide outcome reporting?

Yes. We share progress through:

Can I speak to someone before referring?

Absolutely. We welcome early discussions to ensure a good match, flag risks, and support your decision-making.?You can call us, email, or request a call-back from a registered manager or referral lead.

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