Quality & Governance

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Quality, Safety and Governance Across All Our Services

At Nwando Care, we are committed to delivering safe, compassionate, and well-governed care for both adults and children. From supported living and reablement to our Ofsted-registered children’s residential homes, our services are built on strong foundations of quality assurance, safeguarding, and professional accountability.

Whether you're a family member, commissioner, or regulator, you can be confident that every Nwando Care service meets or exceeds statutory and best-practice standards.

View Our CQC Registration View Accreditations & Frameworks

Our Governance Framework

Our integrated governance approach applies consistently across both adult social care and children’s residential services.

Regulation & Registration

Registered with the Care Quality Commission (CQC) for adult care

Children’s services registered with Ofsted with individual Statements of Purpose

Monthly internal audits and annual reviews across all services

Inspection readiness and compliance protocols monitored by the leadership team

Service-level risk registers reviewed and escalated to board where necessary

Safeguarding & Child Protection

Separate adult and children’s safeguarding policies, in line with statutory guidance

Designated Safeguarding Leads (DSLs) in every children's home

Escalation pathways for concerns, whistleblowing and incident management

Safer recruitment, training in trauma-informed care, and lone working protocols

Staff trained in the Mental Capacity Act (for adults) and Working Together to Safeguard Children

Read Our Safeguarding Commitment

Workforce Standards

Our staff are central to safe and high-quality care.

Enhanced DBS, ID, references and right-to-work checks for all staff

Mandatory training includes:

For adults: dementia, autism, end-of-life care, CHC

For children: safeguarding, attachment, Positive Behaviour Support, SEND

Reflective supervision and peer mentoring

Ongoing CPD and Level 2–5 qualifications supported

Information Governance

We ensure secure, ethical and compliant handling of all personal data.

GDPR-compliant systems with secure, encrypted platforms

Consent and information-sharing protocols in line with NHS and Ofsted standards

Confidential records kept for each service type, reviewed and updated regularly

Staff trained in data protection, confidentiality and digital recording systems

Complaints, Feedback and Voice of Service Users

We value feedback and use it to drive improvements.

Accessible complaints policy shared with families and professionals

Transparent response timelines and escalation routes

Regular family and professional engagement meetings in children’s homes

Feedback gathered through digital systems, 1:1 meetings, and annual surveys

Learning logged from complaints, compliments and incidents across both care streams

Audit & Accountability

Whether we are delivering a single placement or a block contract, we provide:

KPI reporting aligned to commissioner targets

Monthly service reports and audit participation (upon request)

Incident and escalation logs (available through DSL or Registered Manager)

Outcomes reporting on wellbeing, independence, stability and education

Audit-readiness across both Ofsted and CQC frameworks

View Our Impact Dashboard

Continuous Quality Improvement

We go beyond compliance — we foster a culture of openness and learning.

Actively benchmark against NICE, SCIE and sector guidance

Involve young people, families and adults with lived experience in feedback loops

Review lessons learned from audits, incidents and transitions

Use co-production tools to involve people in shaping care and quality

Engage staff at all levels in improvement forums and peer reviews

Trusted by Commissioners, ICBs, and Professionals

Our robust governance makes us a trusted partner for:

NHS Continuing Healthcare teams

Discharge and brokerage teams

SEND and School Leads

Children’s services, social workers and placement teams

Local safeguarding partnerships and quality assurance panels

Contact Our Registered Manager View Our CQC Rating