Our Vision, Mission, and Values

Guiding Our Care Across Generations

At Nwando Care, our values aren’t just words — they shape every care relationship we build, whether we’re supporting an older adult to remain at home or helping a young person feel safe and stable in a therapeutic children’s home.

At Nwando Care, we are proudly care-centric, placing both our service users and carers at the heart of everything we do. We believe care should be respectful, personalised, and empowering. Our approach is built on listening, understanding individual needs, and working collaboratively with families, professionals, and our carers to deliver compassionate, high-quality support that truly makes a difference. Outstanding care starts with valuing people.

We provide high-quality, person-centred care for both adults and children, underpinned by compassion, cultural understanding, and strong partnerships with families, professionals, and commissioners.

From home care and supported living to Ofsted-registered children’s residential care, our aim is always the same: to help people thrive — with dignity, purpose and the right support around them.

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Our Vision

To create safe, inclusive environments where individuals of all ages — from older adults to children in care — can achieve their full potential, feel empowered, and lead fulfilling lives.

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Our Mission

Our core mission is to deliver care and support that champions prevention and wellbeing for individuals, their informal carers, and their families. We are committed to a strengths-based approach.

We do this by:

Delivering trauma-informed, outcomes-focused services

Respecting identity, history and personal goals

Building strong, co-produced plans with families, professionals and multi-disciplinary teams

Responding flexibly, quickly and with integrity

Embedding equality, safeguarding and person-led decision-making across all care pathways

Whether you’re arranging care for an ageing parent or seeking a therapeutic home for a child, we are committed to high standards, collaborative working and long-lasting impact.

Older Adults Needing Daily Support

Our Values

These values guide everything we do — across adult support, children’s residential placements, and professional partnerships.

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Nurturing Care

We foster an environment where everyone feels valued, respected, and supported, allowing individuals to thrive in their care journey.

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Well-rounded Approach

We consider the whole person – physical, emotional and social – ensuring a comprehensive, tailored care plan for each individual

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Active Collaboration

Working together with clients, families, healthcare professionals, and local authorities, we ensure a unified approach to delivering care.

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Never Compromising

We are committed to the highest standards of care, ensuring that every individual receives the attention, respect, and quality they deserve.

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Dedicated Support

Our team is committed to providing consistent and compassionate support, building strong, lasting relationships with the individuals we care for.

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Outcomes-Focused

We prioritise measurable, positive outcomes for the individuals we serve, ensuring they lead independent, fulfilling lives.

Why Choose Nwando Care?

For Clients and Families For Professionals and Commissioners

For Professionals and Commissioners

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Framework-Ready Services

Listed on NHS SBS, local DPS platforms, and Ofsted-registered for children’s care.

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Seamless Referral Process

Online referral forms, rapid mobilisation (24–48 hrs), and named placement coordinators.

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Co-Designed Care Plans

Built in collaboration with families, health teams, SEND coordinators, and CAMHS professionals.

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Integrated Service Delivery

One provider for adult and children’s support — from reablement to high-trust complex placements.

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Skilled Workforce

PBS-trained staff, trauma-informed children’s practitioners, dementia-trained carers — all continuously supported.

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Clear Outcomes Reporting

KPI dashboards, EHCP contribution, placement stability tracking and safeguarding audits.

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Emergency & Complex Referrals

We accept urgent, high-need and dual-diagnosis placements across both adult and children’s pathways.

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Community-Based Social Value

Inclusive recruitment, local spend, and capacity to support pilot projects and wraparound recovery models.

For Clients and Families

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Person-Centred Care

Tailored to your loved one’s needs, whether that’s dementia support, autism care, or trauma-informed children’s placement.

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Available 24/7

Care when you need it most — including rapid referrals and overnight residential support.

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Holistic Wellbeing

We support the whole person — mind, body and identity — to promote lasting change and better outcomes.

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Skilled & Trusted Staff

Every carer or residential worker is fully trained and vetted. Less than 1 in 25 applicants pass our recruitment standards.

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Peace of Mind

97%+ satisfaction scores. Rated “Good” by CQC and Ofsted-registered for children’s services.

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Family Inclusion

We involve families, guardians and carers in every step — with regular reviews, keyworker contact and clear communication.

Flexible Support Options

Flexible Support Options

From a few hours a week to 24/7 care, or emergency residential placement — we respond to your situation.

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Improved Quality of Life

Whether it’s independence at home or therapeutic recovery in care, we focus on real, life-enhancing outcomes.

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