FAQs for Families

We provide care and support for:

Adults: At home (domiciliary), through live-in care, supported living, or complex needs support.

Children: In small, family-style residential homes for ages 8–17 with emotional, behavioural or neurodevelopmental needs.

Explore Our Services Learn About Children’s Homes

Your loved one will be supported by fully trained, DBS-checked carers who are:

Carefully matched to each individual’s needs, preferences and communication style

Trained in safeguarding, trauma-informed care, mental health, autism and dementia support

Supervised by experienced care managers and safeguarding leads

Every child or adult also has a named key worker who builds a trusting relationship and keeps you informed.

Meet the Team Read Our Safeguarding Commitment

For adults at home:

Morning personal care, medication, help with meals or errands

Social time or community activities (if agreed)

Flexible visit times depending on needs

For children in residential care:

School or learning activities during the day

Evening meals, play, 1:1 time with staff and contact with family

Weekends with outings, hobbies, and relaxed home time

Read Your child’s journey

Yes. We believe family involvement is essential. You’ll be:

Included in all planning and reviews

Invited to meetings or updates about progress and wellbeing

Kept in touch with regular calls, video chats, or face-to-face visits

Welcomed into our homes for pre-placement visits or family contact time

It’s normal to feel unsure. Residential care can help when:

Your child’s needs are complex and can’t be met at home

There’s been a breakdown in previous placements

You’re caring for an adult with high needs and need full-time support

There are safety, mental health, or behavioural concerns

We’re happy to talk through the options with no pressure.

Talk to Our Care Team

Children: Placements are usually made via your Local Authority, SEND team or social worker. You can ask them to explore Nwando Care as a placement.

Adults: We accept referrals from families directly (private/self-funded) or via social care and NHS teams. We also support direct payments and personal budgets.

We’ll guide you through every step.

How to Make a Referral Talk to Us First

Yes. We can often provide:

Emergency adult live-in or domiciliary care within 24–48 hours

Short-term step-down care after hospital discharge

Emergency children’s placements, where matching is appropriate

Respite care for families needing a break

Costs vary depending on:

The level and duration of support needed

Whether it is self-funded, LA-funded, CHC-funded, or a personal budget

For children, costs are usually commissioned by the Local Authority

We’re transparent with all pricing and will explain options clearly.

Request a Call to Discuss Costs

Yes — safeguarding is our highest priority.

All staff are trained and DBS-checked

Each service has a Designated Safeguarding Lead (DSL)

We work to CQC (for adult services) and Ofsted (for children’s homes) standards

Families are involved in risk planning and always have a named contact

Read Our Safeguarding Policies

We take all concerns seriously.

You can speak to your care manager or key worker

We have clear complaints and whistleblowing procedures

You’ll receive a timely, respectful response

Our goal is to resolve issues quickly and learn from them.

View Complaints Policy Speak to Our Team