Supported Living Services

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Nwando's Approach to Supported Living

Supported Living Accommodation is widely believed to work especially well for those who face complex challenges—individuals and families confronted with serious, persistent issues. These may include substance abuse, addiction or alcoholism, mental illness, or other serious challenges to a successful life and who also have very low incomes.

Our Supported Living schemes aim to develop and sustain an individual’s capacity to live independently - a stable environment and extra help for vulnerable people. Residents and support staff are based within the same building.

Placements are offered subject to referral and full assessment of the client’s needs. Clients are fully involved and will be invited to view suitable placements prior to making a choice. Costs will be agreed with the placing authority as part of the planning process. Clients are likely to have been allocated a Personal Budget and may be receiving Direct Payments.

Nwando Care has placements across Barnet, Haringey, Harrow, Brent, Hertfordshire and Buckinghamshire.

Our placements vary, we offer accommodation only with floating support as well as 24/7 shared and self-contained placements.

Nwando Care operates a full asset partnership model - where placements are based we ensure we are actively engaged in the borough or counties services. For instance, we support engaging with employment training services, advocacy groups, peer support groups and case management.

supported living patient exercising

Our Focus

  • Majority of our services based in Haringey and Barnet focus on Mental Health service users with a history of drug usage. What this means is our placements have a recovery focus, drug management and move-on model.
  • Individuals with Learning disabilities to model their homes according to their needs and offer stability ongoing. We ensure in our placements that individuals are compatible to live with each other. Although LD covers a vast range of difficulties each individual requires their own specified support.
  • Physical disabilities people who need support or accommodation specified to support their mobility challenges. We create bespoke environments for these individuals.

Accommodation types:

Shared Houses: Usually in houses of no more that 5 individuals, clients live with shared facilities; kitchens, bathrooms, gardens. In these types of schemes there is usually shared support and a separate staff member that delivers ongoing 1:1 support on a weekly basis.

Self-contained: Properties with minimal shared facilities usually either general big kitchen or utility rooms These accommodations are typically for individuals more independent who have the capacity to manage being in a flat without interruption and will have 1:1 support usually outside of the placement as well as inside of the placements.

Complex Support: Self-contained flats where there is a requirement for someone to be provided ongoing 24 hour 1:1 support to the individual, with ongoing observance, typically placements for people with complex mental and learning disabilities.

Floating: Usually we provide the housing to the individual with minimal levels of support, usually seen as the final stage of their placements before seeking council housing.

supported living patient outside

What exactly is support in supported accommodation?

Not limited but can include the following:

Support in life Skills

  • Budget planning – prioritising finances for essential items and payments
  • Support in finding suitable accommodation
  • Support in maintaining tenancy
  • Support in shopping and purchasing items
  • Meal preparation and cooking
  • Monitoring physical health & diet
  • Support in food hygiene and safe storage
  • Understanding nutrition
  • Support in tidying, cleaning and maintaining living environments
  • Support with laundry – safe use of iron, washing machine and dryer
  • Maintaining of personal hygiene to a socially acceptable level
  • Accessing other services

Support with benefits and bill payments

  • Support in gaining benefit entitlements
  • Support in claiming housing benefit
  • Support in liaising with benefit officials / advocacy
  • Support in filling out forms etc
  • Support in setting up bill payments for rent and other bills, debts etc
  • Support in opening up a bank, post office, savings account

Accessing other services, agencies and health services

  • Support in accessing training, education & employment opportunities
  • Support in accessing specialist drugs and alcohol services
  • Support in registering with GPs, Dentist, and Opticians etc
  • Support in arranging and attending appointments
  • Support in liaising with social workers, care co-ordinators and other health professionals
  • Support in appointment keeping
  • Support in liaising with benefits agencies and advocacy etc
  • Health & Safety advice
  • Support in Health & safety within the home
  • Support in security of the home
  • Support in fire safety in the home

Additional Support

  • Companionship support – somebody to spend time with and share experiences
  • Emotional Support
  • Support in time-keeping
  • Accommodation based re-housing / move on
  • Organising holidays and social / recreational events
  • Support in maintaining religious and cultural beliefs
  • Support in establishing new social networks
  • Support in liaising with relatives, friends and carers
  • Support in mediating over disputes with neighbours or other tenants
  • Distraction techniques for individuals who experience mental health issues
  • Support in pursuing interests and hobbies
  • Support in general maintenance of property / home

Personal Care

  • Support and assistance with personal hygiene (help with bathing and assist with dressing)
  • Monitoring and administration of medication
  • Support in ordering prescription and medication delivery
  • Support in weight management
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